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Yet again, we have no work....
Jan. 24th, 2006 11:45 amThis is getting ridiculous, frankly.
My supervisors are also getting into an argument with the managers in charge of the phone teams as they're trying to get my team to man the phones, when there's quite a few of their lot on 'not ready'. They're not supposed to be, so Denzil and Aaron are refusing to put us on the phones till that's dealt with. It's a long running argument.
Quite times like this always make me nervous though. It was like this when I was on the Renewals emails team, after they took the email addresses off all the paperwork to encourage policyholders to call us (And we used to boast we were the UK's only internet insurer...what a crock...).
We had so little work come in that they decided to disband the team and put us all on the phone teams, for either Renewals or Customer Services. Of course, I can't go on the phones, so they gave me some little story about how they were losing two of the guys on Customer Services' email team and it would be so much better to replace them with someone as experienced as me, rather than train two new guys. Yeah, sure, ok....
But now when it gets like this I worry more about my job security. They're slowly chipping away at the E-Services Department - when I started here almost three years ago, there were three Customer Service teams, a Renewals team and a Reports team. Now there's one E-Service team (split between two supervisors, but only one manager) and a Reports team that does have the shift on the phones.
I really, really need to make sure I can go back to college in September....
My supervisors are also getting into an argument with the managers in charge of the phone teams as they're trying to get my team to man the phones, when there's quite a few of their lot on 'not ready'. They're not supposed to be, so Denzil and Aaron are refusing to put us on the phones till that's dealt with. It's a long running argument.
Quite times like this always make me nervous though. It was like this when I was on the Renewals emails team, after they took the email addresses off all the paperwork to encourage policyholders to call us (And we used to boast we were the UK's only internet insurer...what a crock...).
We had so little work come in that they decided to disband the team and put us all on the phone teams, for either Renewals or Customer Services. Of course, I can't go on the phones, so they gave me some little story about how they were losing two of the guys on Customer Services' email team and it would be so much better to replace them with someone as experienced as me, rather than train two new guys. Yeah, sure, ok....
But now when it gets like this I worry more about my job security. They're slowly chipping away at the E-Services Department - when I started here almost three years ago, there were three Customer Service teams, a Renewals team and a Reports team. Now there's one E-Service team (split between two supervisors, but only one manager) and a Reports team that does have the shift on the phones.
I really, really need to make sure I can go back to college in September....
