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Okay, NOT happy....
Nov. 20th, 2007 11:04 amJust had my monthly one-to-one with the team manager supervising the department at the moment (my own manager's off helping with a phones team). Everything's more or less okay, provided I keep on top of my productivity (HAH!), but they now want me to do something else as well now, to 'give me more variety'...
They want me to start phoning customers.
This has pretty much wrecked my day, frankly. Okay, I am capable of using a phone - though I have a deep hatred of it that borders on phobia - and I used to take calls from customers when I worked on the Butchery department at ASDA. But that's a million miles away from calling someone about their car insurance!
Michelle reckons that she's listened to me calling Accounts, or other insurers for No Claims Bonus confirmation, and thinks that I have a wonderful phone manner. So she thinks I should be able to call customers to let them know that certain documents we need in have arrived. She doesn't want me to deal with any queries, though how she thinks I'm going to avoid that I don't know! I can guarantee there'll be someone who'll want to ask me about, say, whether they can drive someone else's car Third Party Only, or how much it'll be to add so-and-so to their policy, just 'cause they've got me on the line. *sighs*
It's not so bad calling other companies or departments, 'cause they have to give me the same level of service, and there's something of a script involved. But how would you expect a customer to deal with a call from some stammering idiot nervously trying to talk to them and getting so flustered her tounge's in knots?
This is seriously freaking me out. I need to get out of here. NOW!
They want me to start phoning customers.
This has pretty much wrecked my day, frankly. Okay, I am capable of using a phone - though I have a deep hatred of it that borders on phobia - and I used to take calls from customers when I worked on the Butchery department at ASDA. But that's a million miles away from calling someone about their car insurance!
Michelle reckons that she's listened to me calling Accounts, or other insurers for No Claims Bonus confirmation, and thinks that I have a wonderful phone manner. So she thinks I should be able to call customers to let them know that certain documents we need in have arrived. She doesn't want me to deal with any queries, though how she thinks I'm going to avoid that I don't know! I can guarantee there'll be someone who'll want to ask me about, say, whether they can drive someone else's car Third Party Only, or how much it'll be to add so-and-so to their policy, just 'cause they've got me on the line. *sighs*
It's not so bad calling other companies or departments, 'cause they have to give me the same level of service, and there's something of a script involved. But how would you expect a customer to deal with a call from some stammering idiot nervously trying to talk to them and getting so flustered her tounge's in knots?
This is seriously freaking me out. I need to get out of here. NOW!
