One of the fastest ways to get out of being on hold...

Is to start doing something interesting....

I'm on hold to a fellow insurer (the only time I can cope with being on the
phone due to my stammer...) and I think this is 'Four Seasons' I'm listening
to.

My supervisor Denzil is talking to a policyholder who wanted to speak to me,
as I queried his claims and conviction details yesterday...so glad I can get
out of dealing with policyholders directly. The one time I actually forced
myself to call one of them, I was only updating the credit card details and
I fluffed it royally. I was nervous and stuttering like I was
demented.....swore I would *never* do that again. Two years later, they
still don't make me go on the phones - one good thing about this job, I
guess!

Well, there we go. They answered the phone and all checks out fine. Better
get back to work. They anticipate running out of emails to answer by
lunchtime - which'll leave a couple of hours where everyone else will be
manning the very quiet phonelines, while I twiddle my thumbs....

Thank goodness it's Friday....