Ah now see, this is where I could bore you with an explanation of how they work out how productive you've been in a day, and what I need to do to keep on target....but I won't! *grins*

In a nutshell: We have several tasks that we do every day at work, and we only have a certain amount of time to do them in - for example, five minutes to answer an email from a customer.

I work in car insurance and, while it's a great company to work for, it's a boooooring job!